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I. Scope

These terms and conditions apply to contracts for the temporary rental of hotel rooms for accommodation purposes, as well as all further services and deliveries provided by the hotel (hereinafter referred to as "hotel") to the customer/guest.

The subletting or re-letting of the provided rooms and their use for purposes other than accommodation require the prior written consent of the hotel. Section 540 Paragraph 1 Sentence 2 of the German Civil Code (BGB) is waived insofar as the customer is not a consumer. Travel agencies or agents must obtain prior agreement with the hotel for any onward sale, and in the case of confirmed arrangements, they must immediately provide the hotel with the full names, addresses, and contact persons of the guests.

Any terms and conditions of the customer shall only apply if expressly agreed in writing in advance.

II. Conclusion of Contract, Contractual Partners; Statute of Limitations

The contract comes into effect upon acceptance of the customer's request by the hotel. The hotel may confirm the room booking in writing.

The contractual partners are the hotel and the customer/guest. If a third party makes the booking on behalf of the guest, they are jointly and severally liable with the customer/guest to the hotel for all obligations arising from the accommodation contract, provided the hotel has received a corresponding declaration from the third party.

All claims against the hotel shall generally become time-barred after one year from the beginning of the statutory limitation period. Claims for damages shall become time-barred after five years regardless of knowledge. These limitations do not apply to claims based on intentional or grossly negligent breaches of duty by the hotel.

III. Services, Prices, Payment, Set-Off

The hotel is obliged to provide the rooms booked by the customer and to render the agreed services.

The customer is obliged to pay the agreed or applicable hotel prices for the room rental and any other services used. This also applies to services and expenses of the hotel to third parties caused by the customer. Agreed prices include the statutory VAT. Any subsequent legal VAT changes will be reflected in the final price.

The hotel may condition its consent to a customer-requested reduction in the number of booked rooms, hotel services, or the duration of stay on an increase in the room price and/or other hotel services. All contractual changes must be made in writing. Verbal agreements are not valid.

Hotel invoices without a due date are payable within 10 days of receipt without deduction. The hotel may demand immediate payment of due amounts from the customer. In case of late payment, the hotel is entitled to charge interest at 9% above the base rate or 5% in the case of consumer transactions.

The hotel may prove a higher damage.

Upon conclusion of the contract, the hotel may require a reasonable advance payment or security deposit from the customer. The amount and due dates can be agreed in writing in the contract. Legal provisions for package tours remain unaffected.

In justified cases (e.g., arrears), the hotel is also entitled to request a full security deposit up to the total agreed payment.

Set-off rights are only permitted with legally binding or undisputed claims.

IV. Cancellation by the Customer / No Show

A customer's cancellation requires the written consent of the hotel. Without consent, the agreed contract price remains payable, even if services are not used.

In case of cancellation with obligation for compensation, invoices will be issued without VAT unless tax regulations change. If services are not used, 90% of the lodging price is charged (up to 10 rooms). Exceptions apply if the hotel breaches its obligations, making continuation of the contract unreasonable.

If a cancellation deadline has been contractually agreed, cancellation is possible until that date without incurring charges. The right to cancel expires if not exercised in time.

For group bookings (10+ rooms):

Up to 20 rooms: free cancellation up to 40 days before arrival, 50% charge from 39–15 days, 80% from 14–3 days, and 100% thereafter.

21+ rooms: free cancellation up to 60 days, 50% from 59–25 days, 80% from 24–3 days, 100% thereafter.

Arrival is considered 6:00 p.m. on the arrival day.

Deductions for saved expenses apply. Customers may prove no or lesser damage.

V. Hotel’s Right of Withdrawal

If the customer has a free cancellation period, the hotel may also withdraw from the contract if other inquiries are made and the customer does not waive the right.

The hotel may also withdraw if required advance payments or securities are not provided.

The hotel is entitled to withdraw for justifiable reasons, e.g.:

Force majeure or events beyond control

Misleading or false information about essential facts

Safety or reputation of the hotel is at risk

Violation of Section I(2)

In such cases, the customer has no right to damages.

VI. Room Availability, Handover and Return

There is no claim to specific rooms. Rooms are available from 3:00 p.m. on arrival day. No entitlement to earlier availability.

Rooms must be vacated by 12:00 noon on the day of departure. Late departure may incur charges:

Until 6:00 p.m.: 50% of the room rate

After 6:00 p.m.: 100%

No contractual claims arise from these charges. The customer may prove lesser damage.

VII. Hotel Liability

The hotel is liable for its contractual obligations with the diligence of a prudent business. Damage claims are excluded except for injury to life, body, or health, or intentional/gross negligence.

Exhibited or personal items are stored at the guest's risk. Liability for damages is excluded except in cases of gross negligence or intent. For valuables, liability is limited to €3,500 and €800 for cash/securities. Up to €7,500 may be stored in a safe.

No custody contract arises from use of hotel parking. No liability for theft or damage to vehicles except in cases of intent or gross negligence.

Use of shared facilities (sauna, pool, gym) is at guests' own risk. Parents are liable for their children.

Wake-up calls and delivery of messages or mail will be handled with care. No liability for third-party services during hotel stays.

VIII. Copyright and Naming Rights

Names, logos, trademarks, company details, or images of the hotel or third parties may only be used with prior written consent.

IX. Wi-Fi Usage: Responsibility and Indemnification

The guest is responsible for all data transmitted via hotel Wi-Fi, including any legal transactions.

Guests must comply with applicable laws and agree not to:

Access or distribute unlawful or offensive content

Infringe copyrights

Violate youth protection laws

Send or distribute defamatory or threatening content

Send spam or conduct illegal advertising

Use file-sharing services (e.g., for downloading music/films)

Guests indemnify the hotel from all third-party claims related to misuse or breach of these rules.

X. Final Provisions

Amendments must be in writing. Unilateral changes by the customer are invalid.

Place of performance and payment is the hotel's location.

Exclusive place of jurisdiction for commercial transactions is Augsburg. German law applies. UN sales law and conflict of laws are excluded.

If any provision is invalid, the remaining provisions remain in effect. Statutory regulations apply in all other respects.